Vines Pasta Grill

Hi glamis, I would like to talk further about this, please feel free to call me. Our customers mean so very much to us, Tina

Poor management responses to customer concerns.

Love it!

Excellent service!..Fabulous food and great portions.I love the fact that they customize each menu item depending on your needs.

We spent part of our 2011 New Year Festivities at Vines. Here are our observations.

We were told the seating would be at 530 and 830 so that we would not be rushed and would hasve a nice relaxing time. The price was $59.99 per person! We chose the 530 seating.

We were sat at a single table one seat looking out at the other tables the other looking out at the street.

The chairs were too low for the tables we felt like we were children with the table almost at our neck area. The chairs were not comfortable. You actually sink into them. Much too low!

The choices on the menue were plenty. Two soup starters, two salad choices and four main courses with two deserts to end it. Everything on the menue and our choices were good.

We felt we got the Bums Rush, however, we arirvede at 530 and we were paying our bill at approx. 655.

One thing that did disturb us is the fact they included a 15% Service Charge on the bill without tellling us. When we first phoned for revervations it was not mentioned, when we arived it was not mentioned, and when I paid the bill the Debit Mmachine showed a Tip/Gratuity, etc. area when the card was approved.
The Server said noting when the tip portion showed on the Debit machine. I muddled my way throyugh the process of not leaving a tip on the maqchine with no help form the staff. I found this a biit disconserting when I did not leave an additional tip. The server seemed a bit annoyed that I did not.

I just felt the whole thing was a bit presumptious on the managements part to add 15% automatically. A Gratuity is something a customer leaves becuase they want to......for good service, .......good food......etc. A gratuity is not automatic! It should never be added without first advising the customer before hand. It is misleading and quite frankly borders on dishonesty.

I wonder how many people got tricked onto paying an additional gratuity!!!!

Darryl Hermiston

Wonderful! So fresh, great prices and the staff are good too!

The best food in dartmouth by far! if you like good food with great service go here...my favorite is the seafood pasta.....

Very nice establishment. Delicious food, great service.

delicious food, great selection,great portions and very reasonable.

The BEST in METRO!!!!

YUM YUM YUM YUM .....Caesar Salad, Rice Balls.....the BEST

The Vines Pasta Grill is absolutely fantastic. Every time my father travels in from Fredericton, this is a definite stop on our weekend!

Excellent Italian food!