Wharf Wraps

104 Government Wharf Rd,
Eastern Passage, NS B3G1G3

Phone: 902-465-3476

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Current Quality Rating: Good (138 votes) [Comments and Reviews]

Latest Review sent on: 2012-03-25 10:54:46
Wharf Wraps is a family owned establishment. They are , in fact, experienced in the fishing industry.So, they do know a thing or two about quality and take pride in their food. As, you would owning a business. I have had the opportunity to experience the restaurant as a customer and also an employee. I was a line chef there for a while. I can say that their fish is delivered daily, along with fresh produce. The kitchen is kept clean and the products are meticulously rotated and kept as fresh as possible.The likelihood of getting sick from eating there is low.Although not impossible, as every kitchen can make a mistake here or there in preparation. Any deep fried seafood is delivered frozen, along with the fries.It never stays in the freezer for long as the restaurant is very busy, at least during peak season. Though some food must be prepared in advance, it is prepared that morning. So, if the food was bad during your visit it could be due to an off night in the kitchen. Off nights in the kitchen are usually the result of tension in the kitchen. The owners can be passive aggressive and hot tempered. I've witnessed unreal fits of anger involving throwing stuff in the kitchen, but i guess that happens in most kitchens. However, I've also seen this temper directed towards the customers . Though, they won't throw anything as you're not an employee, they will get verbal and confrontational as they can't accept any criticism lightly.They may even tell you never to come back. The owner definitely wrote the responses to the bad reviews. Though completely appalling, when you're proud of what you created and it's your own recipes, you will get defensive. Not defending what was said, just making an observation. My advice to the owners would be, accept complaints even if you think for sure the customer is wrong, and do everything in your power to keep them happy. Word spreads fast and the opinion of your restaurant around town is excellent by some and horrible by others. These outbursts at customers on the phone, in the restaurant, are floating around just as much as your excellent reviews. No one likes criticism, but at the end of the day it's your livelihood on the line. The heart of a community is it's people and the people talk. All I know is anyone who knows how I was treated as an employee won't be visiting your restaurant ever again. Nor will the customers you've had hissy fits at and berated in front of a full dining room. You're charming and nice people( especially the husband of the owner's mother). Meet your potential and control your anger. ..More Reviews

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